Refund Policy
burtsbees organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to burtsbete.shop.
How burtsbees handles refund timing
burtsbees publishes this refund timing guidance for customers using burtsbete.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
support at burtsbees
The following support guidance applies to the burtsbees storefront at burtsbete.shop. For return or exchange assistance, contact Support@burtsbete.shop or 276-436-1526.
Details from burtsbees on starting a request
This starting a request section covers orders and visits through burtsbete.shop for burtsbees. A return or exchange begins when you, contact us at Support@burtsbete.shop before sending the item. Once the request is approved, burtsbees will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
burtsbees: order problems
For burtsbees customers at burtsbete.shop, this section explains order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
condition of returns at burtsbees
For burtsbees customers at burtsbete.shop, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at burtsbees to exceptions
Customers using burtsbete.shop can rely on the following burtsbees guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Our approach at burtsbees to eligibility
For purchases made through burtsbete.shop, burtsbees applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Merchant Information
Business name: burtsbees
Brand name: burtsbees
Email: Support@burtsbete.shop
Phone: 276-436-1526
Physical address: 2036 York Rd SW, Roanoke, Virginia, 24015, United States